Warid's Network Facing Serious Problems in Islamabad, Users Frustrated Over SMS Problems

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(Pakistan Telecom Desk)

Warid Telecom, one of the leading cellular service providers in Pakistan, is facing serious network problems as IT Insight is receiving complaints against the company. Complainants, mostly from Islamabad showing anger over virtually no SMS sending from their cellphones whereas the company is charging them for subscribed packages. IT Insight investigated the matter and found out that many users who have subscribed to ZOOM SMS package are actually paying subscription charges daily but are getting no service from the operator in terms of SMS.

"I hate Warid now and am planning to change operator" says an angry customer from Islamabad who has also lodged a registered complaint against Warid in PTA - country's telecom regulator. A company's customer service representative while defending Warid Telecom insisted, "We are facing congestion problems and are hopeful that things will be fine within few hours. We are upgrading our channels and very soon you will be able to send and receive SMS properly."
"Consumer rights" is a major issue in Pakistan's telecom sector as the industry is growing with a high pace whereas good QoS (Quality of Service) is still lacking in some telecom operators.

Keywords: Pakistan Telecommunication companies, Warid Telecom, Cellular service provider, Zoom SMS, management, privatization, Pakistan Telecommunication Company Limited, Etisalat, QoS, Quality of Services.